đź‘‹ I'm Ken Metral, founder of Cosmico. I'm a serial entrepreneur and passionate technologist. I have 20+ years of experience with degrees in IT, MIS, and an MBA from Florida International University.
Customer Service
The old saying, “The customer is always right,” has a fatal flaw—it assumes all customers are worth keeping. In reality, some customers are costing you more than they’re worth. Ignoring this hard truth can derail your business. The Warning Signs of Expensive Customers Imagine getting a red-alert email
Funding
Anthropic, a leading competitor to OpenAI in the artificial intelligence space, is reportedly in talks to secure $2 billion in funding, led by Lightspeed Venture Partners. This round would value the company at an impressive $60 billion, positioning Anthropic as the fifth-most valuable startup in the U.S., trailing SpaceX,
Food
Dry January has become an annual ritual for many Americans seeking a reset after the indulgence of the holiday season. This year, nearly a third of Americans are expected to abstain from or reduce their alcohol consumption. While some aim to save money or shed a few pounds, others are
Construction
Toyota’s ambitious Woven City, a $10 billion "city of the future" located at the base of Mount Fuji, is preparing to welcome its first residents in 2025. Announced in 2021, this 175-acre experimental hub aims to serve as a living laboratory for cutting-edge technologies, including robotics, self-driving
Artificial Intelligence (AI)
At CES, Nvidia unveiled a groundbreaking product: a personal AI supercomputer named Project Digits, set to launch in May. Designed to put unparalleled AI processing power within reach of developers, researchers, and students, Project Digits is a desktop-sized marvel powered by the new GB10 Grace Blackwell Superchip. This innovation marks
Space
Toyota is venturing beyond Earth, announcing plans to explore the development and production of orbital rockets. Chairman Akio Toyoda revealed this bold move during a press conference at CES in Las Vegas, emphasizing that the future of mobility should not be confined to Earth—or dominated by a single company.
Artificial Intelligence (AI)
In a new blog post titled Reflections, OpenAI CEO Sam Altman shared insights on the past two years since the launch of ChatGPT, including the impact of his 2023 firing, OpenAI’s evolution, and the transformative role AI agents will play in the workforce by 2025. Here are the key
Transportation
Trucks Venture Capital, led by co-founder Reilly Brennan and partners Jeffrey Schox, Kathryn Schox, and Puneeth Meruva, has announced its third and largest fund yet—a $70 million investment pool to propel early-stage startups shaping the future of transportation. Since its inception in 2014, Trucks VC has focused on transformative
E-commerce
Artificial intelligence played a pivotal role in boosting online holiday sales during the 2024 season, according to a Salesforce report. U.S. online sales climbed nearly 4% year-over-year, reaching $282 billion between November 1 and December 31, surpassing Salesforce’s initial forecast of 2% growth. Globally, AI-influenced sales surged to
Productivity
Feeling overwhelmed by your workload? Struggling to balance tasks and priorities? Always saying yes might be the culprit. Driven by validation, fear of rejection, or unhealthy comparisons, overcommitment can harm your emotional and physical well-being, reducing productivity and job satisfaction. But the good news is that with the right strategies,
Robotics
Last summer, Leo Ma, founder of RoboForce, stood on the blistering ground of a solar farm in Phoenix. Watching workers endure extreme heat to install solar panels, he couldn’t help but question why humans were still performing such grueling tasks. His answer? They shouldn’t have to. Ma’s
Customer Service
In business, familiarity doesn’t breed contempt—it breeds understanding, trust, and success. Strong connections with customers are the foundation for anticipating their needs, solving their problems, and driving innovation. While it’s easy to stay close to customers in the early stages of a business, scaling introduces complexities that