Find tips and strategies for exceptional customer service and building lasting relationships.
Business Insights
Macy's is revamping its shoe departments to enhance the shopping experience under the leadership of CEO Tony Spring. The retailer has reduced the number of displayed shoe styles by approximately 300, aiming to create a more organized and appealing environment. Display tables now feature about 15 pairs of
Business Insights
Starbucks is reintroducing handwritten customer names on drink orders, a practice that began in 2012 but was discontinued in recent years. CEO Brian Niccol announced this change during an earnings call on October 30, 2024, emphasizing the personal touch it adds to the customer experience. To implement this across its
Business
Starbucks is set to eliminate the extra fee for non-dairy milk options in the U.S., starting November 7. This change reflects a wider trend in the food and beverage industry, with companies responding to increased demand for plant-based alternatives. Starbucks’ decision aligns with its global sustainability initiatives, as non-dairy
Artificial Intelligence (AI)
Artificial intelligence (AI) is no longer just for tech giants or researchers; it has become an essential tool for businesses of all sizes. With the rise of AI-powered tools, companies can now easily leverage automation, predictive analytics, and customer insights to improve operations and decision-making. AI is transforming industries, offering
Business Scaling
Scaling a business is a major achievement that brings new challenges, including the need to manage increased demand while maintaining quality. To achieve this, businesses must adopt the right tools, strategies, and resources. One of the most effective solutions for companies looking to scale is HubSpot, an all-in-one CRM platform
Branding
In a market crowded with brands, trust has become more essential than ever. Consumers now have easy access to information and reviews, making them more selective. Trust isn't just a bonus; it's crucial for business success, influencing buying decisions and building customer loyalty. But earning trust
Customer Relationship Management (CRM)
As businesses continue to scale, managing customer relationships and marketing efforts manually becomes increasingly challenging. This is where automation comes into play. HubSpot, with its robust CRM and marketing tools, provides a complete platform to automate many of the tasks that would otherwise take up valuable time. Automating processes not
Business
Spotting early signs of trouble is key for any business to stay afloat and thrive. Even successful companies can start to struggle if they miss important clues that something's wrong. By paying attention to these warning signs early on, businesses can take action before problems get too big.
Business Strategy
The capacity to evolve and anticipate changes has become paramount. This is especially true for entrepreneurs and small business proprietors, who must navigate a complex array of challenges, including technological shifts and unpredictable market conditions. The concept of future-proofing extends beyond mere survival; it's about positioning your enterprise
Customer Service
Customer service has emerged as a critical differentiator. A company's ability to deliver outstanding customer service not only retains customers but also attracts new ones through word-of-mouth and positive reviews. This article delves into five essential tips that can significantly enhance the quality of customer service provided by
Business Advice
Building deep business relationships is crucial for any professional aiming for long-term success. Having strong, reliable connections can be the difference between thriving and merely surviving. These relationships not only provide a network of support and resources but also open doors to new opportunities, partnerships, and growth avenues. But what
![Cosmico - 3 Ways [Gratitude] Can Transform Your Business](/content/images/size/w600/2024/02/gratitude_transform_workplace_2024_success_cosmico_business_tech_insights.jpg)
Culture
When competition is fierce and the quest for success is relentless, the power of gratitude often goes unnoticed. Yet, this simple, profound virtue can be the catalyst for transformative change within any organization. Gratitude, at its core, is about recognizing and appreciating the value in others and the benefits we