Find tips and strategies for exceptional customer service and building lasting relationships.
Travel
In a significant move that reflects a broader industry trend, American Airlines has announced it will begin offering complimentary inflight Wi-Fi to its AAdvantage loyalty program members starting in January. Sponsored by AT&T, this initiative aligns American with other major U.S. carriers that are moving toward making
Food
McDonald’s is undergoing a massive tech transformation—one that could redefine the fast-food experience. With 43,000 restaurants around the world, the golden arches are leaning into artificial intelligence, edge computing, and smart kitchen equipment to streamline operations, reduce stress on workers, and ultimately serve customers faster and more
Artificial Intelligence (AI)
In a bold move to deepen its AI capabilities, ServiceNow announced Monday it will acquire agentic AI firm Moveworks for $2.85 billion in a cash-and-stock deal — the company’s largest acquisition to date. The acquisition reflects the growing pressure on enterprise software companies to evolve rapidly as generative AI
Customer Service
The digital revolution has fundamentally reshaped consumer behavior, with online interactions skyrocketing from 25% to 65% in just three years. This rapid shift has made omnichannel strategies essential for businesses looking to thrive in an increasingly interconnected marketplace. Companies that fail to implement seamless cross-channel experiences risk falling behind as
Web Design
A website redesign is more than just a facelift—it’s a strategic move to enhance user experience, improve performance, and drive business growth. However, for CMOs, proving the return on investment (ROI) of a website overhaul is critical. Without clear, measurable outcomes, it’s impossible to justify the cost
Business Advice
Pricing for early-stage companies presents a unique challenge. Without substantial customer data, making informed, data-driven decisions can be difficult. However, what these companies may lack in data, they can compensate for by understanding their value proposition and how pricing shapes customer perception. The right pricing strategy not only attracts the
Business Insights
Starbucks is starting 2025 with a bold turnaround strategy aimed at revitalizing sales and improving the in-store experience. Under the leadership of former Chipotle CEO Brian Niccol, the coffee chain is introducing new policies and revamping old ones to cater to paying customers and streamline operations. Here’s a breakdown
Business Strategy
Staying ahead in your market is both an honor and a challenge. As a visionary entrepreneur, your mission is to bridge the gap between groundbreaking ideas and market readiness, convincing clients, stakeholders, and employees to embrace your vision. When Businessolver entered the employee benefits technology market in 1998, they faced
Customer Service
The old saying, “The customer is always right,” has a fatal flaw—it assumes all customers are worth keeping. In reality, some customers are costing you more than they’re worth. Ignoring this hard truth can derail your business. The Warning Signs of Expensive Customers Imagine getting a red-alert email
Customer Service
In business, familiarity doesn’t breed contempt—it breeds understanding, trust, and success. Strong connections with customers are the foundation for anticipating their needs, solving their problems, and driving innovation. While it’s easy to stay close to customers in the early stages of a business, scaling introduces complexities that
Business Growth Strategies
As external funding becomes harder to secure, businesses are turning to organic growth strategies—focusing on internal resources to boost revenue. Organic growth means doing more with what you already have, emphasizing efficiency, training, and maximizing value. Here are 4 actionable ways to achieve this: 1. Boost Productivity with Technology
Branding
Overflowing with advertisements and marketing campaigns, the brands that stand out today are not those that shout the loudest, but those that connect the deepest. Building a brand that resonates with your audience requires moving beyond products and services to focus on emotional connections, shared values, and authentic storytelling. The